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Care / Precision / Confidence / Glenrothes / Fife /
Complaints
If you want to complain
We would rather know. If something has gone wrong, telling us is the fastest way to get it put right, and it is how we find out what needs to change.
GDHComplaints
01
Complaints
Complaining will not affect the care you get here. You will not be removed from the practice for making a complaint.
02
Complaints
Talk to us first
You can complain in person, by phone, by email or in writing.
By phone
In writing
The Practice Manager
Glenrothes Dental House
2 Huntsmans Court
Glenrothes
Fife
KY7 6SX
Glenrothes Dental House
2 Huntsmans Court
Glenrothes
Fife
KY7 6SX
You do not need to put it in writing if you would rather not. Nor do you need to use the word “complaint”.
03
Complaints
What happens next
We acknowledge it within three working days. If you complained in person or by phone and we sorted it out on the spot, that is the end of it unless you want it taken further.
We look into it. That usually means speaking to the people involved and reading your records.
We give you a full response within 20 working days. If it is going to take longer, we will tell you why and when to expect it.
We tell you what we found and what we are changing. Including an apology where one is owed.
If you are complaining on behalf of someone else, we will normally need their written consent before we can discuss their treatment with you.
04
Complaints
If you are not satisfied with our answer
You can take it to an independent body. Which one depends on whether your treatment was NHS or private. You do not need our permission and you do not have to tell us.
For NHS treatment
NHS Fife Patient Experience Team
Phone
If you are still not satisfied after that, you can ask the Scottish Public Services Ombudsman to look at how your complaint was handled. spso.org.uk
For private treatment
Dental Complaints Service
Phone
Online
The Dental Complaints Service is funded by the General Dental Council and is free to use. They ask that you try to resolve it with us first.
05
Complaints
Concerns about a dentist’s fitness to practise
Complaints about treatment go to the routes above. If your concern is about whether a dental professional is fit to practise at all, that is the General Dental Council, which regulates every dentist and dental care professional in the UK.
37 Wimpole Street, London W1G 8DQ · 020 7167 6000
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Complaints
Time limits
Complain as soon as you can. Generally you should raise a complaint within 12 months of the treatment, or within 12 months of realising there was a problem. The independent bodies can extend that where there is a good reason.
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Complaints
Your records and your information
We keep a record of complaints separately from your dental records, so making one does not affect your clinical notes. We use the information only to investigate and respond.
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Here in Glenrothes
Ready for a clearer next step?
Contact reception about registration, current appointment availability or the right first visit for your concern.
Glenrothes Dental House2 Huntsmans Court
Glenrothes, Fife
KY7 6SX
Glenrothes, Fife
KY7 6SX